• We understand that there may be occasion where you are not able to keep a scheduled appointment. All we ask is that you kindly contact us to make alternate arrangements within the time frame requested below. Please keep in mind that “No-shows” or last minute cancellations leave us with empty appointment times and we may have had to turn away other guests that could have enjoyed that appointment.
  
  For a cancellation with less than the following notification requirement time ( see below ), clients will be charged 50% of the service fee. For no show appointments and third time cancellations, the full fee will be charged. This charge must be paid prior to your next appointment being booked.
  
  Requirements:
• Individual Appointments: 48 hours’ notice for altering, cancelling or rescheduling 
  
• Multiple Appointments (3+ hrs) or Side-by-Side Appointments: 48 hours’ notice for altering, cancelling or rescheduling.
•  Private Parties / Groups (3+ guests or 5+ hrs combined services): 7 days’ notice for altering, cancelling or rescheduling for the entire group and 48 hours’ notice for individual attendees.
  
  

For new clients kindly arrive 10 minutes prior to your scheduled appointment time so that your treatment can start promptly. We cannot guarantee appointments for late arrivals. A late arrival will receive an extension of scheduled service ONLY if it is available.

We follow very strict guidelines with regards to sanitation and cleanliness in the operation of our business. Please refer to our Sanitation Policy for specifics.

We accepts Debit, MasterCard, Visa, AMEX and Cash and E-transfers. Prices are subject to change without notice.

Gift certificates have no expiration date. Gift certificates have no cash value and are not refundable.

 

  SPA PACKAGES

• All spa packages and Treatment Sessions or Services have a 1-year expiry, starting from the day of purchase. Special promotions may differ from this policy. 
• Packages and treatment sessions are non-transferable.
  
• Please contact us if you need to freeze your package for medical reasons (e.g., pregnancy).

 

PRODUCT REFUNDS / RETURNS

• We will gladly return or exchange any product that is unopened and unused and in the original packaging within 30 days of purchase. 
• Treatments & Packages: Once purchased, performed, or bundled into a multi-session series, all medical aesthetic treatments or services are strictly non-refundable and non-transferable.
• Medical Skincare Products: Unopened retail items with an original receipt can sometimes be exchanged or refunded for store credit within 7 days. Opened or used skincare products are final sale due to hygiene and safety regulations.
• Gift Cards: Gift certificates and e-gift cards hold no cash value, cannot be returned or exchanged for cash. All sales are final

 

REPORTING ALLERGIC REACTIONS

If you experience an adverse reaction to any product purchased through ACS Beauty Studio & MediSpa Clinic, please contact us immediately within 48 hours. We will provide an exchange or a refund for the specific product. 

We do not sell, nor do we give out any type of information about any client, in any form, especially personal information about you. Please see Privacy Policy.

 

FREE SHIPPING

• Enjoy free shipping on all orders of $300.00 or more (before tax).

Welcome Offer

• Sign up for our newsletter and receive 15% off your first online purchase!

 

•  Processing Time: Most orders are processed and shipped within 48 hours of receipt.
•  Shipping Schedule: Orders are shipped and delivered Monday through Friday.
• Shipping Method: We ship via Canada Post (Expedited Service).
• • Delivery Times: Expected delivery is 3 to 5 business days, depending on your location.
• Free Shipping & Rates: We offer free shipping on orders of $250 or more (before tax). Orders below this amount are subject to a our automatic shipping rate.

 

INTERNATIONAL SHIPPING

At this moment we do not offer international shipping to United States.

•  Hygiene Policy: For hygienic reasons, we cannot accept returns on medical grade skincare, makeup or hair products that have been unsealed, opened, or used.
• Returns are accepted only for unopened, unused merchandise in original condition and packaging within 7 days of purchase. 
• All returns must be authorized prior to being sent back.
  
• Approved returns are eligible for a store credit or product replacement
• Non-Refundable: Shipping and handling fees are non-refundable.